Serves as first point of contact for the Missionary Department with assigned mission presidents to assist in resolving missionaries' personal problems (including serious illness, accidents, other health issues, disobedience, transgression, emergencies) and meeting other immediate needs in the missions. Interacts continually with mission presidents, missionaries, Area Presidencies, headquarters General Authorities (including the Missionary Department Executive Directors and the Missionary Executive Council), Missionary Department management; other headquarters departments (including Office of General Counsel, LDS Family Services, Church Security, Church Travel, and Public Affairs), MTC presidents, missionaries' families, and stake presidents and bishops.
Under the direction of and in consultation with the Missionary Department Executive Directors, serves as case manager to resolve issues involving individual missionaries, including serious illness, accidents, other physical and emotional health needs, disobedience, transgression, emergencies, and evacuations.
- 60% - Missionary health issues: diagnosis, treatment, proper care, medical evacuation, and other transportation issues.
- 20% - Worthiness and disobedience issues: ensure that every effort is made to give missionaries an opportunity to fulfill a successful mission.
- 15% - Legal issues in which missionaries may have been involved either before or during the mission.
- 5% - Emergency situations (such as the death of a missionary, civil unrest, or natural disasters requiring evacuation of missionaries). Maintains a high level of reports to the MEC, the Executive Directors, and Church Security to keep them informed and obtain authorizations as required. Shares responsibility with Church Travel for providing adequate means of transportation at most reasonable cost. Gives Public Affairs appropriate information to formulate press releases.
- Service as a full-time mission president, as well as broad ecclesiastical experience
- Demonstrated management skills
- Ability to work under pressure
- Experience with personal computers, especially with word processing
- Fluency in a non-English language (especially Spanish or Portuguese) is helpful.
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
